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Your booking is made on the basis of the description of
services pertaining to the tour, the listed dates and prices
as well as these conditions of travel, as described on our
Internet site.
By
booking a tour, in writing or by telephone, you are making a
binding offer to KARALIS Reisen GmbH (the operator is
referred to hereinafter by the abbreviated name “KARALIS”)
for the conclusion of the travel contract. The booking is
binding upon you until it is accepted by us, 2 weeks at the
latest from receipt of the booking. By making a booking, you
also make a booking on behalf of all passengers listed in
the booking, for whose contractual duties you are
responsible as though they were your own obligations,
insofar as you have assumed this separate obligation through
express and separate declaration.
The travel contract becomes binding when KARALIS sends you
confirmation of the booking and the price of the tour in
writing. If we are only able to offer you the requested tour
under conditions that differ from those indicated in your
booking, we shall act within our power to submit a new offer
to you, which is binding upon KARALIS for 10 days. The
travel contract comes into existence on the basis of the new
offer if you accept the offer within this period. |
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Our services are as specified in the description of services and
the general indications on our Internet site and in the relevant
information in the tour confirmation. Additional agreements
modifying the scope of the contractual services require written
confirmation from us.
The tour price is always the basic price for one
person in a double room (DZ). Single travellers may book a
single room, subject to payment of a supplement (see EZZ).
However, it is also possible to book half a double room (see
booking form). |
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Upon receipt of our tour confirmation a deposit of 15% of the
tour price per person and tour becomes due (min. €52, max. €250
per person).
Payment must be made by bank transfer to the account number
indicated in the tour confirmation. The deposit amount becomes
payable within one week of concluding the contract, the
remaining balance four weeks before departure. You will then
receive your travel documents.
If you book within four weeks of the commencement of the tour,
the full tour price must be paid immediately upon receipt of the
booking confirmation.
If due amounts are not paid or are not paid in full and remain
unpaid at the end of the period specified in a reminder, we may
withdraw from the contract. In this case, KARALIS may demand
payment of the applicable withdrawal fees (see the section
‘Withdrawal by the customer and/or changes to the booking’).
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Deviations from or changes to tour services are only permitted
if they have been made by us, as the operator, in good faith. We
are obliged to inform you immediately of tour cancellations,
considerable changes to fundamental tour services and price
increases of more than 5% of the tour price as provided in the
contract. If necessary, KARALIS shall offer you the option of
changing the booking free of charge or withdrawing from the
contract free of charge.
KARALIS may only demand a price increase if there is an increase
in the transportation costs, charges for particular services
such as port dues or airport taxes, entrance fees or a change in
the exchange rates applicable to the relevant tour that was not
foreseeable when the contract was concluded. The increases
amount to a maximum of the actual additional expense incurred
per passenger. Such an increase is only permissible if the
period between the conclusion of the contract and the agreed
commencement of the tour is greater than four months and the
circumstances leading to the increase had not occurred before
the conclusion of the contract and were not foreseeable by
KARALIS.
Price increases may only be demanded up to 20 days before the
commencement of the tour. |
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You may withdraw from the booked tour at any time. It is
recommended that you give notice of your withdrawal in writing.
Your notice of withdrawal becomes effective on the date it is
received by KARALIS.
If you withdraw from the tour or do not take the tour, we are
entitled to demand compensation for the tour arrangements made
and expenses. The customary savings on expenses and any
alternative utilisation of the tour services must be taken into
account in calculating the compensation. We charge the following
compensation amounts:
30 or more days prior to departure, 10% of the tour price per
person (min. €50)
between 29 and 25 days prior to departure, 30% of the tour price
per person
between 14 and 7 days prior to departure, 50% of the tour price
per person
from 6 days prior to departure, 60% of the tour price per person
in the event of non-appearance, 90% of the tour price per
person.
We therefore recommend that you purchase travel cancellation
insurance.
In the event of changes to the booking (change of travel date)
30 or more days prior to the commencement of the tour, we charge
a processing fee of €52 per booking. Subsequent changes to
bookings may only be made by withdrawing from the travel
contract under the aforementioned conditions and rebooking at
the same time.
The passenger is at liberty to prove that the tour operator has
incurred no damages or significantly lower damages than the lump
sum claimed.
You are entitled to specify a replacement passenger until the
commencement of the tour. We may raise an objection to the
introduction of the third party if the latter does not satisfy
the specific tour requirements or the third party’s
participation is precluded by legal regulations or official
orders.
If a replacement person takes the place of the passenger who
made the booking, KARALIS is entitled to demand €30 for the
costs arising from the change of name. |
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KARALIS may withdraw from or terminate the travel contract in
the following cases:
- without notice
If the passenger disrupts the operation of the tour for a
sustained period of time despite a warning from the tour
operator or breaches the contract to an extent that warrants the
immediate rescission of the contract. In this case, KARALIS
reserves the right to claim payment of the tour price. However,
the value of the savings on expenses and other benefits that
KARALIS receives as a result of alternative utilisation of the
unused services must be deducted from this amount.
- until two weeks before departure
in the event that the advertised or officially stipulated
minimum number of passengers is not reached. In this case,
KARALIS must inform the customer immediately and refund the tour
price if the tour price has already been paid.
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The
contractual liability of KARALIS is, except in the case of
physical injury, limited to an amount three times that of the
tour price,
- insofar as the damage was caused neither wilfully nor as a
result of gross negligence, or
- insofar as a service provider appointed by us is solely
responsible for the damage.
A claim for damages against KARALIS is limited or excluded
insofar as, on the basis of international agreements or legal
regulations based thereon which may be applied to the services
to be rendered by a service provider, a claim for damages
against the service provider may only be asserted under certain
conditions or limitations or is excluded under certain
conditions.
We are not liable for temporary non-performance in connection
with services used by passengers as external services (e.g.
transfers, excursions).
We are liable for transportation provided by our escort vehicle
only if said transportation forms part of the advertised tour.
Any further transportation requested by the passenger (e.g. as a
result of fatigue or bad weather) is provided on the passenger’s
own responsibility. |
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You take part in the tours at your own risk. Each participant is
solely responsible for ensuring that there are no health-related
reasons preventing him from meeting the demands of the booked
tour. Each passenger is also responsible for observing the road
traffic regulations.
The passenger is obliged to co-operate in the event of temporary
non-performance in accordance with the legal provisions and to
avoid or keep to a minimum any damage. If contrary to
expectations there is any cause for complaint, such causes must
be communicated immediately to the local tour management and
redress must be demanded. If the passenger culpably neglects to
report a deficiency, the passenger is not entitled to any
reduction.
Claims by a passenger against KARALIS may not be assigned to
third parties, even to spouses and relatives. Likewise, third
parties may not legally enforce the claims of passengers on the
latter’s behalf.
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If the tour is not operated in accordance with the contract, you
have the statutory warranty rights of redress, self-redress,
reduction of tour price as provided in the contract, termination
of the contract and compensation for damages. Claims must be
asserted against KARALIS no later than one month after the
contractual end of the tour. After this period has expired, you
may only assert claims if you have been unable to observe the
deadline through no fault of your own.
Your claims in accordance with sections 651 c to 651 f of the
German Civil Code (BGB) become time-barred after one year. The
limitation period begins on the day on which the tour is to end
in accordance with the contract. If the passenger has asserted
claims, the limitation period is delayed until the day on which
KARALIS rejects the claims. |
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We
recommend that you purchase travel cancellation insurance and,
if necessary, international travel health insurance. These
insurance polices are not included in the tour price as provided
in the contract. |
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You are responsible for
observing all passport, visa, customs and health regulations.
You must always procure the travel documents yourself. You are
liable for all penalties, particularly the payment of withdrawal
costs, arising from failure to observe these regulations. This
does not apply if the penalties have arisen as a result of
misinformation or failure to provide information on the part of
KARALIS. |
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If any of the individual provisions of the contract are invalid,
this does not render the whole contract invalid.
Participants under the age of 18 must be accompanied by a parent
or legal guardian.
The place of jurisdiction for legal action against KARALIS is
Neuss. For legal action taken by KARALIS against the participant,
the place of jurisdiction is the place of residence of the
participant in Germany unless the legal action is directed towards fully
qualified merchants or persons who have changed their place of
residence or usual abode to another country after conclusion of
the contract, or whose place of residence or usual abode is not
known or not in Germany at the time the legal action is taken. In these cases, the
place of jurisdiction is the registered office of the tour
operator.
All data pertaining to the passengers which are made available
to us for the handling of the tours are protected against misuse
in accordance with the German Federal Data Protection Act
(BDSG). |
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Valid from
Jan
01, 2008 |
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©
KARALIS Reisen GmbH - All rights reserved |
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